Connect is a marketing & communications firm focused on working with companies who are experiencing challenges with their current marketing, and helping thriving businesses secure that missed opportunity that they did (or even didn't) know about. It's like your business is taking college marketing courses, and we're its favorite professor.

When Knowledge Flows, Sales Do Too

Everything happens for a reason. Or, in the case of our client Chem Tech, something wasn’t happening and it was our job to figure out the reason, because that something was sales. Sales were dipping. Chem Tech had built a very successful business manufacturing things like flow valves, flow monitors, switches and another forty plus such products that control the flow of liquids and air in appliances like, refrigerators for example. Their customers are primarily original equipment manufacturers.

Our research showed that the sales reps simply weren’t selling Chem Tech’s products as often as they used to. Why? Through phone interviews, we figured out an important trend — The reps tended to sell the products they knew the most about. So, educate the sales reps and problem solved, right? Not so easy when as independent contractors, the reps have very little incentive to sell the Chem Tech line of products.

To turn things around, we decided to engage the sales reps in various ways, and get Chem Tech’s products on their radar. We created a “Distribution Zone” where we set up contests, question and answer sessions, and we provided an open environment in which the reps could not only be educated about the products, but engage in conversations with each other.

These sales reps had a lot to say. And we were more than happy to listen, and form a new relationship with them, or to use open lines of communication as a way to reconnect them with Chem Tech and their products. You could practically see the sales going up. Well, actually, with trackable and measurable data, we actually did see the sales go up…an astonishing 30 percent in the first year! Those were some fun charts and graphs to fill in. How often can you point to a thirty percent increase in sales and then get to stamp your name on it?

Yeah. This program was so effective, and exciting to watch unfold, that we’re going to push that sales number up even more with a little idea we call: Training Videos. So stay tuned.

Bridge Building

  One thing was already known when this project began for St. Vincent’s Diagnostic Cardiology Associates.  They were among the best of the best in their field.  But we noticed that their business model was more common, and with a common problem: how to bring potential patients and the doctors who can help them together? There was no direct response mechanism in place to bring the patients and the hospitals together.

  This is what we do. We notice such things. And we are experts in creating awareness and path-to-care channels which bring patient and treatment counts up. So first, we conducted  research to get to the reasons why patients weren’t coming to St. Vincent’s in larger numbers.  It didn’t take long for our research to uncover two important facts. 1) Patients have gotten very good at doing their own research online. And 2) Patients seek relationships with physicians first, and consider the hospital system they work for second.

  Well, the good news is that St. Vincent’s already has a very nice brand campaign selling the hospital system.  And this positive brand image will be important to the success of our own campaign. But they needed more. They needed that bridge from patients to the doctors at DCA.  So we did the other thing we do, we built the bridge and brought the patients and the doctors together.

  In the digital realm, bridges can be built with content. Editorial content that is gobbled up by the patients searching for answers.  Articles. Trends. Blogs. Testimonials.  And videos, information seekers love videos, our research shows.  So we gave them content. Content that connected them to the surgeons. And the bridge began to take shape.

Another interesting thing happens when patients get the information from the doctors themselves, they tend to write emails and make phone calls and visit the links to the websites that link them to the cardiologists at DCA.  Best of all, every call, click and visit is track-able and measurable. Inquiries are up. Soon, we’ll be measuring how many procedures actually originated through this campaign.

    Every hospital group looking for new patients should have a Connect campaign like this, don’t you think?

Ideas are flying

How often do you gather your team for a day of brainstorming? These impromptu meetings have become very popular for businesses searching for new ideas. We like to call them freewheeling “ideation sessions,” and they might just produce an idea that leads to your company’s next great feature, product or service. 

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